The joys of dealing with the general public

So one of the interesting things about running a "business" that attracts a broad spectrum of the general public is that it attracts a broad spectrum of the general public.

Take Umass/Amherst for instance--the flagship of higher education in Massachusetts.

Although UMass charges more for out-of-state students and,amazingly, in this trying economic time they are actually targeting such students. Either way, when dealing with 20,000+ "costumers" there are bound to be a bevy of personal headaches.

And when you take your "business" seriously you try not to alienate a single soul (if I dare use that religious term).

As a "non traditional" student currently furthering my education I receive all the routine emails from UMass Central Command. Recently I recieved one from a Vice Chancellor describing how the first week of classes conflict with "Rosh Hashanah, the Jewish New Year."

He goes on, however, to point out "University policy ensures that no student will be penalized as a result of a religious observance, but it requires advance notification to course instructors by each observant student."

By "observant" I think he meant those students who actually take their religion seriously and plan to observe the solemn occasion rather than just those students who are observant enough to check their email to discover a potential good excuse for sleeping in on those days.

Then a little later another email from the same Vice Chancellor expanding on his original dispatch:

"Since sending the message about Rosh Hashanah I’ve learned that the major Muslim religious holiday, Eid-al-Fitr, marking the end of Ramadan also occurs during our first week of classes. I apologize for my oversight and take this opportunity to make certain that all observant students of either recognized religion realize that special circumstances are in play during the first week of a semester, namely that an instructor encountering a student on the roster who is not present at the first two meetings of a class may drop the named student from the class."

And this of course segues me (in the longest delayed lead of my entire career) to the current fire-and-brimstone controversy over a mosque opening near Ground Zero. Freedom of religion is as bedrock an American principal as the First Amendment. And while I spend a tad more time concerned with the latter I can't help but equally respect the former.

Indeed, sometimes I find myself hesitating and then holding my nose while defending the rights of nitwits to spread their pernicious propaganda. But the alternative is far worse.

In the case of the mosque near Ground Zero, I don't even have to hold my nose. The cowardly zealots who attacked us on 9/11 represent Muslims in the same way Oklahoma City bombers Timothy McVeigh and Terry Nichols represent Americans.

They don't!

Change indeed

So the Gazette today reports the Amherst Chamber of Commerce doling out their annual awards at an upcoming expensive dinner party and former Amherst Bulletin 'Amherst Center' columnists Baer Tierkel, Andy Churchill and Clare Bertrand are receiving the "change agent award."

Not bad considering they were cut from their rotation at the Amherst Bulletin for failing to disclose conflicts of interest during the election last spring. And about the only "change" they will be tenaciously gerrymandering this coming election is to defeat Catherine Sanderson for School Committee.

Sentinels at ease

Barnes airport Westfield 9:30 Am


Amherst Fire Department 1:30 PM

The controversy continues

Well, sort of. The print edition of the Amherst Bulletin hit the ground this morning and like the good old days where you read the breaking news in the major dailies and then waited till the end of the week for Time and Newsweek to provide more in depth coverage, the editorial/commentary section this week is chock full of analysis of the raging controversies in town.

Mainly the Jones Library running battle between the Evaluation Subcommittee and the more normal members of the full board of Trustees.

Interestingly columnist Jim Oldham, an anti-devevelopment compatriot of cutthroat Carol Gray, takes Trustee Chris Hoffmann to task for daring to blow the whistle on Ms Gray's covert war against longtime Library Director Bonnie Isman.

Charging that he "chose attacks in the press and on blogs over debates in the boardroom as the way to express his position." Hmm...of course Mr. Oldham's attack on Chris Hoffmann occurs in his monthly Bulletin column otherwise known as "the press."

And Mr. Oldham is a co-founder of the new regional school discussion blog--an infomercial for the Regional High School--along with Shutesbury School Committee Chair Michael DeChiara, who wanted the DA to shut down public officials who blog namely Catherine Sanderson.

The above the fold front page lead story concerns cutthroat Carol as well--as she is now, mercifully, safely ensconced in Egypt (well...safe for Amherst but maybe not Egypt) and wants to tenaciously hold on to her Jones Library Trustee position for the next year using video conferencing on the web via skype to attend meetings.

Which is fine of course for tuning in to keep in touch, but not so good for the back-and-forth required of public meetings.

The Bulletin must have felt a tad guilty for holding the presses last week so the Evaluation Subcommittee could pen their poor excuse for recent bad behavior, as the editorial basically says enough! They cite that the Eval committee has met an astounding 50 times over 115 hours since January.

Can't disagree with their conclusion: "It's time to bring the director's review process to a close." But now that Ms. Gray is gone, things will simmer down dramatically anyway--especially if somebody can hit the mute button when she visits via skype.

If you can't beat 'em

So Michael DeChiara, the Shutesbury school committee chair who complained to the DA about public officials who blog--a thinly veiled attempt to censor Catherine Sanderson's School Committee blog--is now involved as technical consultant with a new blog promoting the schools.

A thinly veiled attempt to counter Catherine Sanderson's well established, popular blog that has a bad habit of calling them as she sees them.

No doubt this new blog--along with the "Vote yes for Amherst" yahoo listserve--will be used to hammer Ms. Sanderson in the School Committee election this spring. Fortunately, Ms. Sanderson has a bigger hammer.

Treading in a sandpit

So I’m a tad surprised the Town Manager and our Leisure Services recreation empire have not issued one of those disingenuous press releases trumpeting how terrific the Cherry Hill Golf course—our municipally owned White Elephant--performed this past year (FY10 ended June 30)

And indeed, compared to all too many years this past one was a hole in one, with "expenses" of $217,220.94 and overall revenues of $250,381.04. Although the town manager and LSSE did project last year that Cherry Hill would intake $262,000; and none of that $12,000 difference comes out of their hides.

But still, before you conclude the business turned a profit of $33,000 those “expenses” do not include that pesky $25,000 in employee benefits or $7,000 for clubhouse and liability insurance paid out of separate, hidden, parts of the town budget.

And this year they did not have any capital items (like last year’s $22,000 lawnmower for instance), which of course begs the question: why no capital items?

A golf course is exceedingly hard on heavy equipment, and since a study done five years ago discovered two-thirds of Cherry Hill’s extensive collection of heavy machines were beyond their rated lifespan, kind of makes you wonder?

Deferred maintenance is an easy but shortsighted way to make a budget look good.

And this past March the DPW had to scurry out to the golf course (at the expense of many other more important things they do) and help spruce it up for an early spring opening.

When the Amherst Redevelopment Authority met with Hanover Town officials recently regarding development they did with Dartmouth College for our proposed Gateway Project with Umass, town manager Julia Griffin mentioned how refreshing it was to be away from her former gig in the capital city of Concord—mainly because of the tough politics and the constant drain on the city budget from two municipal white elephants: an airport and a golf course.

Sooooo, I guess it could be worse…


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Ass't Town Mgr John Musante: Hate that damn capital! (makes me twitch)

Troubles and transparency

So the venerable Daily Hampshire Gazette had an interesting way of demonstrating dire financial conditions--besides the anemic page count--on today's Front Page, with an article about Northampton's First Night finding another sugar daddy to replace the $5,000 cash donation nixed by a "major sponsor" after 25 years of support.

Of course they were smart enough to hold off until paragraph three before admitting that major sponsor was none other than the Daily Hampshire Gazette. Although they will continue to promote the New Year's Eve celebration event on their pages (like they did today) and publish a First Night supplement and the event's program, but a sizable chunk of cash is no more.

As a former longtime small business owner I appreciate how tough it is to accommodate all the hand outs requested by worthy agencies (I would get roughly three per week); and product is a lot easier to donate than cash.

To pitch their product to Valley businesses, a generation of Gazette ad reps chanted the mantra "advertising doesn't cost, it pays." Now the shoe is on the other foot, looking withered and worn.